If you have a problem, concern, or complaint about any part of our service, please tell us, so that our internal complaints scheme can try to fix the problem.

You may contact our internal complaints scheme by notifying us in writing at

Paterson & Co NZ Limited
PO Box 67133
Mount Eden

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any disagreements.

You can contact Financial Services Complaints Limited at—

PO Box 5967
Lambton Quay
Wellington 6145

Telephone number: 0800 347257 or (04) 472FSCL (472 3725)

Email address: info@fscl.org.nz