If you have a problem, concern, or complaint about any part of our service, please tell us, so that our internal complaints scheme can try to fix the problem.

You may contact our internal complaints scheme by notifying us in writing at

Paterson & Co NZ Limited
PO Box 67133
Mount Eden

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Dispute Resolution Service. This service will cost you nothing, and will help us resolve any disagreements.

You can contact Financial Dispute Resolution Service at—

Postal address:
Freepost 231075
PO Box 2272
Wellington 6140

Telephone number: 0508 337 337

Email address: enquiries@fdrs.org.nz