If you have a problem, concern, or complaint about any part of our service, please tell us, so that our internal complaints scheme can try to fix the problem.
You may contact our internal complaints scheme by notifying us in writing at
Paterson & Co NZ Limited
PO Box 67133
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Dispute Resolution Service. This service will cost you nothing, and will help us resolve any disagreements.
You can contact Financial Dispute Resolution Service at—
PO Box 2272
Telephone number: 0508 337 337
Email address: firstname.lastname@example.org